Contents
1. Introduction
FTI Loan is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform at ftiloan.com and software.ftiloan.com. By using our platform, you consent to the practices described in this policy.
2. Information We Collect
- Identity Data: Full name, date of birth, BVN, NIN, passport photograph
- Contact Data: Email address, phone number, residential address, local government area
- Financial Data: Bank account details, loan history, repayment records, payment slips
- Business Data: Business name, type, location, purpose of loan application
- Verification Documents: NIN slip, bank statement, CAC certificate, utility bills
- Technical Data: IP address, browser type, device information, login timestamps, session activity
3. How We Use Your Information
- To verify your identity using BVN and NIN through authorised third-party services
- To process loan applications and make credit decisions
- To disburse funds to your registered bank account
- To send loan updates, payment reminders, and account notifications via SMS and email
- To comply with anti-money laundering and Know Your Customer regulations
- To detect and prevent fraud, identity theft, and security threats
- To improve our services and user experience
4. Identity Verification
We use authorised third-party services to verify your BVN and NIN against official Nigerian government databases. By submitting your BVN and NIN, you give explicit consent to this verification. We handle your identity numbers in accordance with the Nigeria Data Protection Act (NDPA) 2023 and applicable CBN guidelines.
5. Data Sharing
We may share your data only with:
- Identity verification providers to verify your BVN and NIN
- Credit bureaus for credit assessment and reporting of loan performance
- SMS and email service providers to send you transactional notifications
- Payment processors to facilitate repayments and disbursements
- Law enforcement or regulators when required by law or a valid court order
6. Data Security
We implement industry-standard security measures including SSL/TLS encryption for all data in transit, bcrypt password hashing, IP blocking for suspicious activity, brute-force login protection, and access controls restricting data to authorised staff on a need-to-know basis. We conduct regular security reviews of our systems.
7. Data Retention
We retain your personal data for as long as your account is active and for a minimum of 7 years after your last transaction, as required by Nigerian financial services regulations. You may request deletion of your account, subject to our legal and regulatory retention obligations.
8. Your Rights
Under the Nigeria Data Protection Act 2023, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal obligations
- Withdraw consent for marketing communications at any time
- Object to processing of your data in certain circumstances
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC)
9. Cookies
Our platform uses only essential session cookies required for the secure operation of the platform, including maintaining your login session. We do not use tracking, advertising, or analytics cookies. Session cookies are deleted automatically when you close your browser.
10. Children's Privacy
Our services are not directed at or intended for persons under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify registered users of material changes via SMS or email at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance.
12. Contact Us
For privacy-related enquiries, data access requests, or complaints, please contact our Data Protection Officer at info@ftiloan.com. We will acknowledge your request within 48 hours and respond fully within 5 business days.